The text message will be sent whichever phone your number currently rings on. Click Get started if your phone uses the same phone number as before. You have the same phone number on your new phoneįollow the instructions to request passcodes via SMS. Locate the existing phone in the device management portal and click the I have a new phone link.Your old device does not require a cellular or WiFi connection to do this. You still have your old device with the Duo app installedįollow the instructions to request and use a passcode using the Duo mobile app installed on your old phone How do I login to MIT services that leverage Duo two-factor authentication?.If you use the 'Mobile Phone' option, you will be limited to SMS codes only (no Duo push option). This will present you with a QR code to scan with the Duo app. When authenticating to Duo, choose your back-up (or secondary) device. FYI for anyone hoping to enroll in DUO to get MFA push notifications, when enrolling in MFA, be sure to select the 'Tablet' option even if you are using your phone. You can use any device that you already have registered. You have a second device registered for Duo.If you got a new phone, you should still be able to authenticate to Duo, as long as you fill one of these criteria: How to authenticate to Duo when I get a new phone? Add a new device appears if the Duo admin selected the Self-service portal option in the Duo Admin. Once you've installed Duo, click on this link to register your phone with Duo.įollow the directions to register a new device here: How to Register a Smart Phone for Duo two-factor authentication If your new phone has a the same phone number, but you have switched mobile operating systems (e.g. You will also receive a second text message with the activation link.
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